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- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Type: Full-time
Salary: Php15,000.00 - Php20,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Language:
- English (Preferred)
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